FAQ

Q:
What material is Tanmaya Jewelry made of?
A:
The base material used for Tanmaya Jewelry is Polymer clay, which is a sculptable material based on a special polymer. It usually contains no clay minerals and is only referred to as ‘clay’ because its texture and working properties resemble those of mineral clay.
Q:
Is this the same as Terracotta jewelry?
A:
No, polymer clay is different from Terracotta which literally means ‘baked earth’, and is made from natural clay.
Q:
What is the price range of the Jewelry?
A:
The average price for my jewelry starts from Rs.100 for stud ear rings,  Rs. 250 – Rs. 1000 for larger ear rings and Jhumkas while the  necklace sets range between Rs. 1000  for the most basic type and go up to  Rs. 3000 for the more elaborate styles.
Q:
Does this jewelry deteriorate over time?
A:
No, the quality of the jewelry does not diminish  as the colors do not fade and it is not very fragile or easily breakable.
Q:
Can I buy this jewelry in any store or boutique?
A:
No, You can buy the available items from my physical location in Marine Drive, Cochin or you could check the items at our online store page on our website and place an order through the Mail Order Form.
Q:
Do you have exhibitions?
A:
Yes, I conduct approx. 4-5 major exhibitions every year across key cities of Kerala like Cochin, Trivandrum, Kottayam, Trichur etc. Click ‘Like’ on my facebook page http://www.facebook.com/Tanmaya.Jewelry for updates on exhibitions and other events.
Q:
How do I know if a product is available?
A:
Product availability is updated frequently on my online store linked to this site. Moreover, since  I also do custom-made jewelry, if you provide me the model number of the item required from the online store or the gallery, I could do a ‘Made to Order’ piece for you. However, please note that in case of ‘Made to Order’ designs, a fee of 10% will be applicable on the marked price.
Q:
Is there any minimum order value that I need to order for online purchase?
A:
Yes, you need to purchase a minimum amount of Rs. 1000 in order to process an online transaction.
Q:
How do I place an order from within India?
A:
For customers in India, please send us an email with your requirement on the Mail Order Form in the Contact page of this site. We will send you a reply with the total cost of the purchase including the courier charges. You could directly pay that amount to our bank account with the following particulars - (Name: Valsa Joseph, Bank: IDBI, Branch: Ernakulum MG Road,  IFSC code:  IBKL0000084, Account No: 0048104000160810). You would need to send us a notification after the payment has been made indicating details of your order. We will deliver your order in 2 weeks after receiving your payment. Our preferred courier partner is First Flight. Please click on below link for rate calculation of domestic tariff charges: http://www.firstflight.net/n_dom_rate.asp
Q:
How can I place an order internationally?
A:

As you browse the products on our online store, note the model number marked for the selected items and simply send us an e- mail on valsa@tanmaya-jewelry.com or you could use the Mail Order Form on the Contact  page. You will receive an e-mail from PayPal requesting payment. Just click the ‘Pay now’ button in the e-mail notification and enter the credit card details. PayPal does not charge you for sending money as we pay the transaction fee. PayPal directly processes the transaction which is very secure as your credit card information is not disclosed. Alternatively you could make payment through bank wire transfer by providing me the order details over telephone, email or Mail Order Form and then you could pay directly to our bank  account with the following particulars - (Name: Valsa Joseph, Bank: IDBI, Branch:  Ernakulum MG road, IFSC code:  IBKL0000084, Account No: 084104000160810)

Once you send us a notification that the payment has been made along with the specifications of your order, we will deliver your order within 2-3 weeks after receiving your payment. Our preferred courier partner is First Flight. Click on below link for rate calculation of international tariff charges: http://www.firstflight.net/n_irate.asp

Q:
How much will I be charged for courier?
A:

As the tariff for each destination varies, please check out our above links of First Flight domestic or international to determine your applicable rate from your specified location. The email you will receive from Tanmaya-Jewelry regarding payment will be inclusive of courier charges.

Q:
What is the estimated delivery time for an Order?
A:

It will be our endeavor to deliver the product to you as soon as possible. The estimated delivery time for orders is 2-3 weeks after the order has been placed and payment has been credited into our account.

Q:
What is your return / refund policy for orders placed online?
A:

Once the order has been placed and the payment has been made, we maintain a ‘No return’ and ‘No refund’ Policy.